Returns and refunds

If a piece arrives damaged or defective, or is not what you ordered, tell us within 14 days of delivery. Send a photograph of the piece, and of the packaging if it was damaged on the way.

We will then send a replacement or refund you in full. You do not need to send anything back.

We do not take back a piece that arrived as ordered. Each one is ordered from its workshop for you and sent from China, so a return would cost more than most pieces are worth.

A refund goes back to the card you paid with, through Stripe. Banks usually take 5–10 business days to show it.

You can cancel the subscription at any time on your account page. Canceling stops the next payment, and the subscription stays open until the end of the period you have already paid for.

If you were charged in a way you did not expect, write to us.